How secure is my Info? My password?
    • Don’t worry - We encrypt your password info, and then store it locally into super-safe Apple’s Keychain secure store (Local on the Mac System itself). And relax - your password is never transmitted outside the Mac and is stored locally. There is no danger in this.
    • Your passwords never leave local system, are encrypted and are not visible to anyone . We are security experts with 1000s of man-years of security experience in Financial solutions and Cyber Security and have taken extreme care to ensure best-of-breed security.
Moving away from computer or moving FAR doesn’t Lock automatically? Distance / proximity isn’t working automatically? Automatic Locking unlocking isn’t working?
    • Pls check if Manual Locking is working? If Manual Unlocking is working? If button-tap unlock doesn’t work - it could be (a) or (b).
      • (a) Please read the Accessibility FAQ. If accessibility troubleshooting did not help - check the next steps.
      • (b) Please check if the <  > Bluetooth icon is connected which shows that Bluetooth is working? Try restarting the Applications on both sides (Mac and Phone). Sometimes, it works to simply turn bluetooth OFF and then ON on both sides (Mac and phone). Maybe in the worst case, restart your Mac and SecureID phone application.
Did you setup your Local Mac password?

  • If you see the above screen “Type your password” , then please set the password for logging-in into your Mac computer. Don’t worry, we encrypt your password information, and then store it locally into super-safe Apple’s Keychain secure store (local on the Mac system itself). And relax your password is never transmitted outside of Mac and is stored locally. There is no danger in this.
Can I set the Lock / Unlock distance myself?

 

  • Yes.  As factory settings, your Mac computer lock itself when Phone moves away roughly 4 meters. And it unlocks when you come back near enough. Basically as you sit down to work on your Mac, it unlocks, and as you leave to go away, it locks. You can hear a sound of lock.
  • Please check preferences - You can change the default values to what works best for you.
  • (Or when we have Mark the LOCK spot/distance)
    • Go to preferences, check “Proximity Lock Unlock”.
    • Set your Lock & Unlock distance, which you think is best for you to Lock the Mac, and press the "Apply" Button. Do it at a few spots in your surroundings and you are all set.
What about drain for my phone battery? What about Mac’s battery drain?

  • No worries about your Phone battery, SecureID MacLock is designed for NOT draining the battery on your Phone and Mac
  • BLE or Bluetooth Low energy is the underlying technology which is used to Lock Unlock your system.
  • Can be used all day long without any drain.
How secure is SecureID-MacLock ? Can someone unlock with their phone?

TBD

My computer Locks, but doesn’t unlock? Even if try clicking the Lock / Unlock button on my Phone - what’s happening?

  • Yes please. Chances are you are using Mojave MacOS
    • Please go to System preferences -> Security & Privacy
    • Look for Accessibility in the side menu
    • (Please search for Security & Privacy first, not directly Accessibility. That will land at Accessibility Keyboard et al).
    • (You might need your Mac password login to allow changing these settings).
    • Clock & enable check-box for  “SecureID-MacLock.app” . The preference option is titled “Allow the apps below to control your computer”
Accessibility message!- I see this message? What’s wrong? Do I need to do something more?

  • Yes please. Chances are you are using Mojave MacOS
    • Please go to System preferences -> Security & Privacy
    • Look for Accessibility in the side menu
    • (Please search for Security & Privacy first, not directly Accessibility. That will land at Accessibility Keyboard et al).
    • (You might need your Mac password login to allow changing these settings).
    • Clock & enable check-box for  “SecureID-MacLock.app” . The preference option is titled “Allow the apps below to control your computer”